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1. General Provisions

1.1. The online store operating at [[WEBSITE ADDRESS]] is operated by [[COMPANY NAME]], with its registered office at: [[ADDRESS]], Tax ID (NIP): [[NIP]], Business Register Number (REGON): [[REGON]], email: [[CONTACT EMAIL]].

2. Definitions

  • Customer – a natural or legal person making purchases.

  • Store – the online store available at [[WEBSITE ADDRESS]].

  • Goods – products presented in the Store.

  • Sales Agreement – an agreement concluded between the Customer and the Seller.

3. Placing Orders

3.1. Orders can be placed via the website 24/7.
3.2. Placing an order is equivalent to accepting the regulations.
3.3. The sales agreement is concluded upon confirmation of order acceptance by the Store.

4. Prices and Payments

4.1. All prices are given in Polish Zloty and include VAT.
4.2. Available payment methods:

  • bank transfer,

  • online payment (e.g., PayU, Przelewy24),

  • cash on delivery (if available).

5. Delivery

5.1. Orders are fulfilled within the territory of Poland, unless otherwise agreed.
5.2. Delivery time is usually 1–5 business days from the date of payment confirmation.
5.3. Delivery costs are indicated during the order placement process.

6. Right of Withdrawal

6.1. The consumer has the right to withdraw from the contract within 14 days without giving any reason.
6.2. To exercise the right of withdrawal, an unambiguous statement must be submitted (e.g., by email).
6.3. The consumer bears the costs of returning the goods.

7. Complaints

7.1. In case of non-conformity of the goods with the contract, the Customer has the right to file a complaint.
7.2. Complaints should be submitted electronically to: [[CONTACT EMAIL]].
7.3. Complaints are processed within 14 calendar days.

8. Personal Data

The rules for personal data processing are described in the Privacy Policy available at: [[PRIVACY POLICY ADDRESS]].

9. Final Provisions

9.1. In matters not regulated by these Regulations, the provisions of Polish law shall apply.
9.2. These Regulations may be amended, and changes will be published on the Store’s website.